KEY RESPONSIBILITIES
Provide first-level and second-level technical support for hardware, software, and network issues.
Manage user onboarding/offboarding, including account setup and access control.
Maintain IT assets, inventory, and documentation.
Monitor system performance and ensure uptime of critical services.
Perform routine maintenance, updates, and patching.
Troubleshoot network connectivity and infrastructure-related issues.
Coordinate with vendors for IT equipment, AMC, and service escalations.
Ensure adherence to IT policies, security guidelines, and best practices.
Support meetings, devices, and office IT setups.
Assist in planning improvements to IT infrastructure.
CANDIDATE PROFILE & REQUIREMENTS
Bachelor’s degree in Information Technology, Computer Science, or a related field.
1-2 years of experience in IT support, infrastructure operations, or helpdesk (internships included).
Basic understanding of Windows, Linux, or macOS operating systems.
Knowledge of networking fundamentals such as DNS, DHCP, and TCP/IP.
Familiarity with cloud platforms (AWS, Azure) and virtualization technologies (VMware, Hyper-V) is an advantage.
Exposure to scripting languages like PowerShell or Bash is preferred.
Experience with ticketing systems and monitoring tools (e.g., Jira, ServiceNow) is a plus.
Understanding of backup processes, cybersecurity basics, and storage concepts.
Strong analytical and problem-solving skills with the ability to follow procedures.
Good communication and interpersonal skills to assist non-technical users.
Detail-oriented, proactive, and eager to learn in a fast-paced environment.
Proficiency in English; French is an added advantage.